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Electricity User Guide

Overdue Bill, Cut-Off, Reconnection — the Rules PEA & MEA Actually Publish

How long can a bill sit unpaid, how much time the warning notice buys, whether crews cut power on weekends, how many deferrals you can ask for, and how fast power returns after you pay — every answer here cites PEA/MEA official documents directly. No guessed numbers.

9 min readLast updated: 17 Aug 2026Data as of: Aug 2026

Per PEA's published service standards: the bill allows at least 10 days to pay, an overdue notice then adds 7 more days, and only after that does the utility gain the right to disconnect. PEA does not disconnect on Saturdays or Sundays. Once arrears are settled, the urban reconnection standard is within 1 working day. If you genuinely cannot pay in time, both PEA and MEA offer deferral/instalment channels — full details and conditions below. (Current tariff rates are a separate topic.)

Does the power company cut electricity on weekends in Thailand?

PEA (provinces): no. PEA's service-quality manual states outright that it "cannot disconnect supply on Saturdays and Sundays". For MEA (Bangkok, Nonthaburi, Samut Prakan) no public document states a weekend rule either way — confirm on 1130.
The same manual lists another group PEA may never disconnect: households running life-critical medical equipment that have registered with PEA under criteria approved by the Energy Regulatory Commission. If that describes your home, register before trouble starts — not after a cut-off.
Worth separating: people conflate this with "utility holidays", which are about office opening days, not field-crew disconnection runs. Offices do close on weekends, but that is a different system from disconnection work — the full-year office calendar lives on the utility holidays page.

How many days can an electricity bill be overdue before disconnection?

Counting from the bill date, the earliest the rules allow at PEA is 10 + 7 days: at least 10 days to pay the bill, then an overdue notice adding 7 days. Only after that does the utility hold the right to disconnect — crews may in practice come later, but do not plan around their slowness; the right already exists.

  1. Days 1–10: the bill

    The regular bill sets a due date printed on it; by standard, that window must be at least 10 days from the bill date (source: PEA service-quality standards + PEA news, 24 Jan 2025).

  2. After the due date: overdue notice, +7 days

    PEA then sends an overdue-payment notice with a 7-day deadline (the baseline standard requires the written warning to give at least 5 days — PEA gives 7). The notice looks different from a regular bill; if bill anatomy is unfamiliar, see how to read a Thai electricity bill.

  3. Past those 7 days: the right to disconnect arises

    If it remains unpaid and no deferral was requested, PEA holds the right to disconnect under the standard conditions (except weekends and registered medical households). Before it gets there — if the bill looks abnormally high, work through the abnormal bill checklist and raise it with the utility before the deadline rather than letting the bill sit.

MEA side: a bill-then-notice sequence exists too, but we found no MEA public document stating the exact day-count of its notice, so no number is substituted here — Bangkok/Nonthaburi/Samut Prakan users should go by the dates printed on the documents they actually receive, or call 1130 (24 h).

How do you request a payment deferral (and how long does it buy)?

PEA's deferral is measured in days, not months: submit a written request with your reason, promising to pay by the next day — repeatable once. MEA runs a separate defer/instalment registration online, the better fit when you genuinely need to split the payment.

PEA — deferring the disconnection

Per PEA's service-quality standards: request the deferral in writing with your reason and a promise to pay by the next day, and that promise can be made once more; PEA may charge costs incurred. Even on the day the crew arrives, the manual allows an on-the-spot deferral up to 2 times (confirming payment on the next working day). Longer instalment arrangements are not specified in the public documents — consult 1129 or your local PEA office.

MEA — registering for defer/instalment

MEA takes defer/instalment registrations via MEA e-Service (per its Nov 2021 announcement): ① register online, ② MEA reviews and replies by SMS, ③ accept the terms. Individuals prepare an ID-card copy; juristic persons a corporate certificate ≤1 month old plus signatory documents. Open to every customer type except temporary power, government agencies and state enterprises. Walk-in alternative: the finance section of any MEA district office, working days 07:30–15:00, bill in hand — confirm current terms on 1130.

Paying before the cut is always easier than fixing it after — bills can be paid via app, counters, convenience stores or direct debit; the full channel list is at how to pay an electricity bill.

After a cut-off, what do you pay to get power back?

Three items per PEA's documents: ① all arrears, ② the reconnection fee (at each utility's own rate — the standards documents print no amount, so neither do we; call 1129/1130), and ③ a new or additional security deposit in some cases.
Cases where PEA's manual forbids charging the fee: your payment "crossed" the disconnection order during normal payment hours (the cut must be cancelled, or undone immediately if already done), and paying the same day within normal hours after defaulting on an on-site deferral. Pay after counters close, or the day after the cut, and the fee applies at the set rate.
Remember the arrears themselves still follow the normal tariff, including the current Ft charge and VAT — disconnection erases nothing, and a meter cut for more than 90 days falls under different conditions (next section).

Once you pay, how fast does the power come back?

PEA's guaranteed standard for retail users cut 90 days or less: within 1 working day in urban areas, within 3 working days outside them (100 %), counted from the day after full payment and compliance — whether paid inside or outside office hours.
This is a Guaranteed Standard: if PEA reconnects later than promised, the document specifies compensation of 200 THB per day, capped at 2,000 THB — always keep proof of your payment date and time.
MEA side: its Customer Service Standard B.E. 2568 (announced Dec 2025) covers cut-offs of more than 6 months (all meter sizes): reconnection completed within 5 working days from payment, with the internal installation passing first inspection — meaning a long cut adds an inspection step; it is not just pay-and-plug-back.
Known gap: PEA's 1/3-working-day guarantee is written only for cuts of 90 days or less. Cut longer (or with the meter already removed), the public documents guarantee no equivalent window — contact your local utility office directly and expect possible extra inspection or deposit requirements.

Power already cut? The 4 steps that bring it back fastest

In the order the utility documents actually prescribe — no skipping, because the reconnection clock only starts after full payment.

  1. Check the full arrears first

    Pull every outstanding period via the PEA Smart Plus / MEA Smart Life apps, or call 1129 (PEA) / 1130 (MEA, 24 h) — partial payment does not restore power.

  2. Pay arrears + the reconnection fee in full

    After a cut, some self-serve channels may no longer accept an account already flagged for disconnection; when unsure, pay at the utility office or via the channel its staff direct you to (the normal channel list is at how to pay an electricity bill), and ask about the reconnection fee and any deposit on the same call.

  3. Request reconnection + keep payment proof

    Tell the utility immediately that payment is complete and request reconnection, keeping the dated receipt/slip — the standard window (and PEA's 200 THB/day compensation if it runs late) is counted from that proof.

  4. Wait out the standard window — knowing your rights

    PEA retail, cut ≤90 days: 1 working day urban / 3 outside · MEA, cut >6 months: 5 working days + first-inspection pass · past the deadline, claim with your proof — do not just keep waiting.

This page answers cut-offs — "is the office open" lives elsewhere

The two questions always get searched together: what happens when the bill is overdue — this page covers all of it. Which days the utility office is open, and which holidays bill off-peak all day — that is the utility holidays page, which separates those two meanings with a month-by-month table.

Who wrote this page

Compiled by the CapSolar team, a commercial solar provider in Thailand, and reviewed by Frank Lee (Founder). Every figure cites official PEA/MEA documents whose accessibility we verified as of Aug 2026 (links at the bottom). Where public documents are silent, we say so plainly and give the number to call — nothing here is invented.

FAQ

Yes — online channels and convenience stores take payment every day (PEA's manual explicitly supports out-of-hours payment via duty staff). But the reconnection window counts in working days, so a Friday case may only start counting on Monday. Pay as early as possible and keep the slip.

Keep reading

How to Pay an Electricity Bill

Apps, counters, direct debit — pay before the notice comes.

How to Read Your Electricity Bill

What each line means — before disputing the total.

PEA & MEA Holidays

Office closures vs all-day off-peak — a different question from cut-offs.

Thailand Electricity Tariff

Current rates for every user type — where the bill amount comes from.

Bill so high you skirt disconnection every month?

For businesses and factories, solar cuts the bill at its source — CapSolar assesses free of charge, no obligation.

Talk to CapSolaror call +66 2 124 5414